kaguyasu

Welcome to The KAGUYASU!

Thank you for choosing KAGUYASU high quality our specializing in the sale of office furniture and office furnishings, designed to combine style, comfort, and functionality! We strive to ensure a smooth and efficient shipping process to deliver your products quickly. All our product prices exclude shipping costs within the United States.

Additional Charged:

The following may incur additional shipping charges:

• Delivery to remote destinations
• Delivery requiring stair access
• Delivery with special requirements

unique entryways, routes, or sites with vehicle height limitations (under 3.3 meters), including busy locations like shopping centers or construction sites.

Order Delivery Time:

In stock in the USA: ETA delivery is 1-2 weeks.
Please see the "Furniture In Stock" section on our website for more details.

Overseas Inventory: ETA delivery time is 7-13 weeks, we need to ship from overseas.
For customized products, the delivery time is subject to production.

Order Cut off Time: 5.00 PM (GMT-5:00) Eastern Standard Time- New York

Shipping Cost: Shipping costs depend on the weight of the product, the size of the product and the actual distance shipped.

Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. 
You can log in to the tracking website to check: Enter your logistics tracking number.

Shipping Restrictions:

We currently do not ship to P.O. boxes. Please provide a physical address for delivery. Additionally, some items may be subject to shipping restrictions due to size, weight, or regulatory requirements. If you have any questions about shipping restrictions, please contact our customer service team for assistance.

About Tax

Taxes Included: The price you see is the price you pay. All taxes are included in our listed prices, so there are no tax costs at checkout.

Lost or Damaged Items:

If your item arrives damaged, please contact us within 24-48 hours of delivery with photographic evidence. We will work with you to resolve the issue promptly. If your package is lost in transit, please contact us as soon as possible. We will collaborate with the shipping carrier to locate your package or send a replacement.

Contact Us:

If you have any questions or concerns about our shipping policy, please feel free to contact our customer service team at support@kaguyasu.com.

In Stoke