Frequently Asked Questions (FAQs) for Kaguyasu
Product Information
1. What types of office furniture do you offer?
We provide a wide range of office furniture, including ergonomic chairs, executive desks, modular workstations, conference tables, reception desks, and more. Whether you’re setting up a new office or upgrading your existing workspace, we have options to meet your needs.
2. How is the quality and durability of your furniture ensured?
Our furniture is made from high-quality, durable materials built for long-lasting use. Each piece undergoes strict quality control to meet the highest industry standards.
3. How do I select office furniture that suits my space and style?
- Browse Our Website: Explore our collections with detailed descriptions and images.
- Consider Size and Layout: Ensure the furniture fits your space and complements your office layout.
- Choose Your Style:Select a modern, minimalist, classic, or vintage style that matches your office vibe.
- Select Colors and Materials: Pick options that align with your decor and are designed for daily use.
- Visualize Arrangements: Combine pieces to create a cohesive and functional workspace.
Ordering Process
4. When should I place my order?
To ensure timely delivery, place your order at least 45 business days before the desired delivery date. If you’re working with a shorter timeline, let us know, and we’ll do our best to accommodate your request.
5. What products are available for bulk orders?
All products in our online store are available for bulk orders. Additionally, we offer custom design services for reception desks and other office furniture. Contact us to discuss your specific needs.
6. Are there any discounts available?
Yes! Orders over $10,000 or bulk purchases qualify for special wholesale pricing. Contact us for more details on discounts and pricing.
7. Can you handle urgent orders?
We strive to meet urgent requests whenever possible. Please get in touch to discuss your timeline and specific requirements.
Shipping Information
8. Do you provide installation services?
Yes, we offer paid on-site installation services. Our professional team will assemble your furniture efficiently, ensuring stability and safety.
9. Is international shipping available?
Our primary sales region is the United States. However, international shipping may be arranged under special circumstances. Please contact our customer service team for more information.
10. How long does delivery take?
Delivery timelines vary depending on your location and order size. For urgent or time-sensitive orders, please contact our customer service team for assistance.
Payment and Support
11. What payment methods are available?
We accept the following payment methods:
- Credit Cards
- Bank Transfer
12. Do you offer installment payment plans?
Yes, we provide installment payment options. Contact us to learn more about available plans.
13. Can you provide a quote?
Absolutely! Request a quote, and we’ll send you a detailed breakdown via email.
14. What if I encounter issues with my product after purchase?
We offer a comprehensive after-sales service. If you experience issues within 60–90 days of purchase, you can request a return or exchange. For major damages, including those caused during transportation, please contact us with photos or videos for assistance.
Warehouse Information
15. Do you have local warehouses?
Yes, we operate two local warehouses to support efficient delivery:
- East Coast: 4375 South Lee Street, Buford, Georgia, 30518
- West Coast: 13400 Nelson Ave E, City of Industry, CA 91746
Contact Information
Business Hours (EST): 10:00 AM–5:00 PM, Mon–Fri
Email: support@kaguyasu.com
Phone: 757-913-5009
WhatsApp: 424-457-4209