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Welcome to The KAGUYASU!

Thank you for choosing KAGUYASU high quality our specializing in the sale of office furniture and office furnishings, designed to combine style, comfort, and functionality! We strive to ensure a smooth and efficient shipping process to deliver your products quickly. All our product prices exclude shipping costs within the United States.

Additional Charged:

The following may incur additional shipping charges:

  • Delivery to remote destinations
  • Delivery requiring stair access
  • Delivery with special requirements

unique entryways, routes, or sites with vehicle height limitations (under 3.3 meters), including busy locations like shopping centers or construction sites.

Pickup Address

East Coast: 301 CYPRESS MEADOW DR, Pooler, GA, 31322
West Coast: BUILDING 2, 11281 CITRUS AVE, FONTANA, CA, 92337

Order Delivery Time:

In stock in the USA: Expected delivery in 7-28 days.
Please see the "Furniture In Stock" section on our website for more details.

Overseas Inventory: The expected delivery time is 6-8 weeks after ordering

Processing Time: 7–15 Business Days:
All made-to-order items go through production, quality checks, and careful packaging before shipment. This process typically takes 7 to 15 business days.
Note: Complex or highly customized orders may take longer.

Sea Freight: 35–50 Business Days:
After the order ships, it takes approximately 35 to 50 business days to arrive at a U.S. port. This includes export clearance, international sea transit, and U.S. customs clearance.
Note: Severe weather, route changes, or customs inspections may cause occasional delays.

Port to Warehouse Transfer: 3–7 Business Days:
Once cleared by customs, your order will be transferred from the port to our U.S. warehouse. This typically takes 3 to 7 business days.
In rare cases, additional time may be required due to customs inspections or port congestion.

Last-Mile Delivery: 5–10 Business Days:
After arriving at our warehouse and passing inspection, your order will be delivered via local carriers. Delivery times vary depending on your location and typically take 5 to 10 business days.

Important Reminder:
As most of our products are made-to-order furniture, the entire process involves production, overseas shipping, customs clearance, and final delivery. Please review the above information carefully before placing your order.
You will receive tracking updates and important shipping notices by email—please check your inbox regularly.

Thank you for your patience and support!

Order Cut off Time: 5.00 PM (GMT-5:00) Eastern Standard Time- New York

Shipping Cost: Shipping costs depend on the weight of the product, the size of the product and the actual distance shipped.(please note:due to the flexibility on range of customers' delivery address, an estimated charge of shipping cost can only be  provided automatically while checking out for your order. To get the accurate quote, please send us your inquiry or you will receive an invoice for the extra payment   if  the shipping cost more in  actual.)

Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. 
You can log in to the tracking website to check: Enter your logistics tracking number.

Shipping Restrictions:

We currently do not ship to P.O. boxes. Please provide a physical address for delivery. Additionally, some items may be subject to shipping restrictions due to size, weight, or regulatory requirements. If you have any questions about shipping restrictions, please contact our customer service team for assistance.

About Tax

Taxes Included: The price you see is the price you pay. All taxes are included in our listed prices, so there are no tax costs at checkout.

Lost or Damaged Items:

If your item arrives damaged, please contact us within 24-48 hours of delivery with photographic evidence. We will work with you to resolve the issue promptly. If your package is lost in transit, please contact us as soon as possible. We will collaborate with the shipping carrier to locate your package or send a replacement.

Contact Us:

If you have any questions or concerns about our shipping policy, please feel free to contact our customer service team at support@kaguyasu.com.

Email: support@kaguyasu.com

Phone: +1 757 913 5009

WhatsApp: +1 424 457 4209