Frequently Asked Questions

Curbside delivery means the carrier leaves your order at the curb or the nearest outdoor location the delivery vehicle can safely access.

It does not mean delivery to your front door and does not include bringing furniture indoors, carrying it upstairs, placing it in a room, unpacking, or assembly. Plan for enough people and equipment to move the shipment from the curb into your home or business.

U.S.-stocked items typically arrive within 7–14 days. Overseas and made-to-order items typically take 6–8 weeks.

Your product page and order confirmation provide the best estimate for your order. Custom specifications, remote destinations, weather, port congestion, and customs inspections can extend the timeline. If you have a firm deadline, contact us with the product link and delivery ZIP Code before ordering. Review our Shipping Policy.

Look for the In Stock or Ships Today label on the product page. Because inventory can change quickly, contact us with the product link and required delivery date if timing is critical.

Shop in-stock furniture.

No. Standard curbside delivery ends at the curb or nearest safely accessible outdoor location; it does not include delivery to the front door, inside delivery, or stair carry. If the site has vehicle restrictions, limited access, or other special conditions, contact us before ordering to discuss available arrangements and potential charges.

Yes, additional charges can apply to remote destinations, restricted access, stair carry, redelivery, storage, special handling, or other nonstandard conditions. The shipping amount shown at checkout may be an estimate. Tell us about access restrictions before ordering so we can identify potential charges early.

Once tracking information becomes available, we will send it to the email address used for your order. Some large-item delivery methods may not provide real-time tracking.

Track your order.

Before delivery, confirm that someone can answer the carrier's calls and receive the shipment. When it arrives:

• Count the packages and inspect each carton for visible damage.
• Photograph any damage, the full package, and the shipping label.
• Note visible damage on the delivery receipt before signing, when possible.
• Keep the product and all original packaging until every item has been checked.

Contact us immediately with your order number and requested change. We will confirm what is still possible based on the order status. Made-to-order, custom, processed, and shipped orders may not be eligible for cancellation or may involve additional charges. Review our Return and Refund Policy.

Your shipping address may be changed before the order ships. After shipment, address changes depend on the carrier and may not always be possible. Carrier redirection or redelivery charges may apply.

Available payment methods are displayed at checkout and may include major credit or debit cards and other supported online payment options. Bank transfer may also be available for eligible orders.

If you forgot to apply a valid discount code, contact us before your order ships and we will review the request. Discounts generally cannot be applied retroactively after shipment.

Yes. We provide written quotes for individual projects, custom products, and bulk furniture orders. For the most accurate quote, include product links or model numbers, quantities, delivery ZIP Code, preferred dimensions and finishes, target date, site-access details, and any assembly requirements.

Request a quote.

Inspect your order immediately and report any damage within 24–48 hours of delivery.

Send your order number and clear photos or video of the damage, full product, packaging, and shipping label. Keep the item and all original packaging until our team completes its review.

Inspect all parts immediately after delivery. If anything is missing, damaged, or defective, contact us within 24–48 hours with your order number, the product or part name, and clear photos or video.

Contact customer service before sending anything back. Damage, missing parts, or defects must be reported within 24–48 hours of delivery with supporting photos or video.

Return eligibility, applicable fees, packaging requirements, and return-shipping responsibility depend on the product and circumstances. Do not ship an item back until our team provides return instructions. Review our Return and Refund Policy.

Approved refunds are issued after the returned product is received and inspected. Additional processing time may be required by your bank or payment provider.

Kaguyasu's limited parts warranty covers eligible manufacturing defects in selected components: wooden components for up to 180 days and eligible hardware for up to one year from delivery.

The current policy applies to normal residential use and excludes commercial, rental, or high-frequency use, along with normal wear, improper assembly, misuse, and unauthorized modifications. Because many customers purchase for workplaces, please contact us before ordering if warranty coverage is important for a commercial project. Review the complete Warranty Policy.

Most Kaguyasu office furniture requires assembly unless otherwise stated on the product page. Product pages may include dimensions, component images, and assembly information.

No. Standard curbside delivery and furniture assembly are separate services. Paid assembly service may be available depending on the product, location, accessibility, and scheduling availability.

Ask about assembly.

Check both the installed space and the complete delivery path. Measure the room, doorways, hallways, elevators, stairways, and turning clearances. Then allow space for chairs, walkways, drawers, cabinet doors, power access, and cable management. Compare every measurement with the dimensions listed on the product page.

Product colors may appear slightly different because of lighting, screen settings, material texture, and natural production variations. Contact us before ordering if color matching is important.

Assembly information may be included with the product or provided on the product page. If instructions are missing, contact us with your order number and product model.

Selected products can be customized by size, color, finish, shape, storage configuration, or other specifications. Send us the product link, exact measurements, preferred finish, quantity, delivery ZIP Code, and required date. We will confirm feasibility, pricing, and estimated lead time before you approve the order.

Custom-order timing varies by product and specifications. Your quote will include an estimated schedule covering production, quality inspection, international freight when applicable, customs clearance, and final delivery. Tell us your required date at the start of the project so we can assess feasibility before you approve the order.

Yes. Kaguyasu supports bulk orders for offices, reception areas, conference rooms, hotels, retail spaces, salons, and other commercial environments.

Explore Bulk Furniture Orders.

Special pricing may be available for qualifying bulk purchases and large orders. Pricing depends on products, quantities, customization, delivery location, and required services.

For a faster, more accurate quote, send:

• Product links or model numbers and quantities
• Room dimensions or a floor plan
• Preferred sizes, colors, and finishes
• Delivery ZIP Code and required date
• Loading dock, elevator, stair, doorway, and other access details
• Assembly or installation requirements

Yes, layout guidance may be available for qualifying projects. Send us a dimensioned floor plan, intended room use, seating capacity, workflow needs, preferred style, budget range, and target completion date. Our team will confirm the available level of planning support.

Yes. Our U.S. showroom is located at 16 Goodyear, Suite 100, Irvine, CA 92618. Visits are by appointment only, which allows our team to confirm the products currently on display and prepare for your project.

Use our contact form or reach us by email, phone, or WhatsApp. Include your preferred date and time plus the product links or model numbers you want to see. Please wait for confirmation before visiting because showroom inventory changes.

Schedule a showroom appointment.

Showroom displays change over time, and not every product listed online is available to view in person. Contact us with the product links or model numbers before your visit.

For the fastest assistance, include your order number or product link and a brief description of what you need.

• Email: support@kaguyasu.com
• Phone: +1 757 913 5009
• WhatsApp: +1 424 457 4209